Evidence choice, control and safety at the same time — person‑centred support plans, mental‑capacity records, positive behaviour support and outcomes, all in one affordable platform.
See the price before you sign up. Flat pricing.
Supported living is judged on whether people have real choice and control and are safe and well supported. Showing you hold both together — the least‑restrictive way — is the heart of a good rating.
Evidence that people direct their own lives — not just that tasks were done.
MCA decisions, best interests and any restrictive practice, properly recorded and reviewed.
Progress against each person's goals is what inspectors want to see, and it's easy to lose.
Built for person‑centred services and mapped to CQC's five key questions.
A price you can see, no per‑person fees. Start today, no demo needed.
Works alongside your existing planning and records tools — add compliance, replace nothing.
Outcomes, choice and safety come together in one inspection‑ready pack.
CQC does not want a shelf of documents; it wants policies your staff follow and you can prove are current.
Eleven of the twelve policies a provider must hold from day one — safeguarding adults, whistleblowing, complaints, medicines, infection prevention and control, safer recruitment, equality and human rights, health and safety, data protection, business continuity and duty of candour — with a register and an adaptation guide. The consent, mental capacity and deprivation of liberty policy is withheld pending specialist legal review and is not included. Where the service supports autistic people or people with a learning disability, CQC also requires a positive behaviour support policy and a restraint policy; both are in the supported living pack, written to CQC’s published content specifications. Included in the New provider plan.
Every policy with its owner, version, approval and review date, so an overdue review shows before an inspector finds it. One of the hub’s modules, in both monthly plans.
The Well-led Evidence Suite includes a master policy register, a governance framework, a quality assurance framework, a risk register and a governance and audit calendar. For the letters and emails a supported living manager sends, the Supported Living Professional Email Pack holds 250 templates with governance guidance and risk ratings.
Well-led Evidence Suite · £147Supported Living Professional Email Pack · £49
Run audits in the hub with scoring, evidence and actions, or use editable Word and Excel audit forms from the shop. Both are written by care professionals; neither is endorsed by the CQC.
The hub’s audit library holds 23 audit modules. Those that apply to supported living today: CQC registration readiness (27 questions), Continence and catheter care (28), Mental capacity and deprivation of liberty (30), Nutrition and hydration (30) and Supervision and appraisal (26). The other eighteen modules in the library are written for care homes with nursing.
Caring Evidence Suite · £147 — positive risk and independence review, person-centred care audit and involvement record, dignity observation audit and concern record.
Responsive Evidence Suite · £147 — care and support plan audit, outcomes and activities audit, continuity of carers tracker, communication needs register and accessible information audit.
Complete CQC Evidence Suite · £497 — all six core suites, Service Foundations included.
Caring Evidence Suite · £147Responsive Evidence Suite · £147All packs
The manager’s monthly audit plan: the 22 audits to run every month, grouped by theme, as a Word document you can adapt. Our template library describes the forms behind the audits — late or missed visit log, medicines audit, governance meeting record and more — and where a form is inside one of the packs, its page says which.
An assessor works through the five key questions the way an inspector would, then writes up what was found and what to do first.
Scope and price are confirmed in writing before any work starts.
Preparation for CQC’s assessment approach: quality statements, evidence categories and what good evidence looks like in practice.
Our guide to using the five key questions to structure preparation, and the free safeguarding assurance quick guide: 15 areas, each with what to have ready to show.
Registering with the CQC is a project with a checklist, documents and an interview — and for supported living, one question decides it first: whether the service is supported living or a care home. CQC’s own published refusal turned on exactly that. Start with the free checklist; add the plan, the documents or the consultancy as you need them.
The CQC registration readiness checklist: 27 items across legal entity, registered manager, Statement of Purpose, policies, premises, staffing and governance, as a Word document.
The A to Z supported living roadmap in the hub: 26 steps built around the question CQC decides first, each marked required, conditional or good practice against its source. With it, 9 of the 14 documents that have no home care equivalent — the boundary evidence statement, the occupancy and care separation checklist, the Real Tenancy Test and Reach Standards self-assessment, the tenancy and licensing guide, and the positive behaviour support policy written to CQC’s own content specifications. The other five, including the restraint and restrictive practice policy, are withheld pending specialist legal review and are not included. Plus 9 shared registration documents, 12 of the 13 documents of the core policy set (the consent, mental capacity and deprivation of liberty policy is withheld pending specialist legal review and is not included), the 27-point readiness checklist run inside the hub with scoring and evidence, and a 30-minute start-up call.
The Service Foundations Suite includes a Statement of Purpose master, a service user guide, a care service business plan, a registered manager fit-person checklist and declaration, and a certificates and insurance register. For hands-on help with the application and interview, see CQC registration support.
Service Foundations Suite · £197CQC registration supportStarting a care business
Training that ends in evidence: the certificate, the competency sign-off and the supervision record, in one place.
Statutory and mandatory training, the Care Certificate, clinical and specialist courses, and leadership and compliance — delivered live online or at your service.
TrainingStatutory & mandatoryCare CertificateClinical & specialistLeadership & complianceBook training
The Training Matrix and Competency Pack: an editable training matrix and a competency pack to record who is trained, who is competent and when it lapses. Mental Capacity Act and DoLS is one of the statutory and mandatory courses.
The hub’s Staff compliance module tracks each person’s DBS, right to work, references, mandatory training percentage, competency sign-off and supervision dates, and its Supervision and appraisal audit module (26 questions) checks the process itself.
The compliance hub is one system with nine hub areas: Dashboard, Audit library, Action tracker, Evidence library, Policy register, Staff compliance, Incidents, Complaints and Governance report. The two monthly plans include all of them and differ by the number of locations; the New provider plan is a one-off registration pack, described on the pricing page.
Audit library: run the modules that apply to your service, score each question and attach evidence. Action tracker: every finding becomes an owned, dated action. Evidence library: files with tags, retention dates and verification status.
Policy register, Staff compliance, Incidents and Complaints keep the records an inspector asks for; the Governance report brings audits, actions, incidents and complaints into one monthly view for the provider.
Compliance Essentials £39 a month · Compliance Professional £69 a month · Compliance Complete £99 a month · New Provider Pack £299 one-off. Group pricing is by quote. A monthly plan can be cancelled at any time and keeps access to the end of the period.
Yes. Alongside compliance audits, it helps you evidence choice, control and progress against each person's goals — central to how supported living is assessed.
Yes. Audits cover Mental Capacity Act decisions, best‑interest records and monitoring of any restrictive practice, so you can show the least‑restrictive approach is followed.
Yes — flat, affordable pricing and a self‑serve start make it practical for a single registered manager, and it works alongside your existing systems.
Yes. The person‑centred, outcomes and positive‑behaviour‑support audits are designed for exactly these services.
See the price up front, keep the systems you have, and get your support‑plan and MCA audits running in minutes.