Run spot checks and audits out in the community, keep medication and care‑plan evidence in one place, and stay inspection‑ready across a dispersed team — from one simple, affordable platform.
See the price before you sign up. No per‑visit fees.
Home care compliance is harder precisely because your team is spread out. Evidence, spot checks and medication records travel with people across the community, and pulling them together for CQC is the real challenge.
Care workers on rounds all day — you need audits that work on a phone, not a filing cabinet.
Observing and evidencing real practice in people's homes is central to a good home‑care rating.
MAR errors and missed visits carry real risk — and need tight, provable oversight.
Designed for teams on the move and mapped to CQC's five key questions.
A price you can see, no per‑visit or per‑client fees. Start today, no demo.
Works alongside your rostering and care‑planning systems — add compliance, don't replace anything.
Spot checks and audits from across the team sync into a single inspection‑ready pack.
CQC does not want a shelf of documents; it wants policies your staff follow and you can prove are current.
Eleven of the twelve policies a provider must hold from day one — safeguarding adults, whistleblowing, complaints, medicines, infection prevention and control, safer recruitment, equality and human rights, health and safety, data protection, business continuity and duty of candour — with a register and an adaptation guide. The consent, mental capacity and deprivation of liberty policy is withheld pending specialist legal review and is not included. Included in the New provider plan.
Every policy with its owner, version, approval and review date, so an overdue review shows before an inspector finds it. One of the hub’s modules, in both monthly plans.
The Well-led Evidence Suite includes a master policy register, a governance framework, a quality assurance framework, a risk register and a governance and audit calendar. For the day-to-day letters and emails a home-care manager sends, the Home Care Professional Guidance and Email Pack holds 250 templates with governance guidance and risk ratings.
Well-led Evidence Suite · £147Home Care Professional Guidance and Email Pack · £49
Run audits in the hub with scoring, evidence and actions, or use editable Word and Excel audit forms from the shop. Both are written by care professionals; neither is endorsed by the CQC.
The hub’s audit library holds 23 audit modules. Those that apply to domiciliary care today: CQC registration readiness (27 questions), Continence and catheter care (28), Mental capacity and deprivation of liberty (30), Nutrition and hydration (30) and Supervision and appraisal (26). The other eighteen modules in the library are written for care homes with nursing.
Domiciliary Responsive Pack · £97 — missed and late calls audit, missed call incident report, care and support plan audit, complaints log and investigation form, concern record, care review record, initial needs assessment, hospital admission and discharge forms, and an outcomes and goals tracker.
Complete Compliance System · £797 — the whole-service domiciliary system across Safe, Effective, Caring, Responsive and Well-led, including daily, weekly and monthly medication audit masters, community spot-check observation, training matrix and competency pack, home environment risk assessment, business continuity and emergency plan, and the manager’s monthly governance report.
Domiciliary Responsive Pack · £97Complete Compliance System · £797All packs
The manager’s monthly audit plan: the 22 audits to run every month, grouped by theme, as a Word document you can adapt. Our template library describes the forms behind the audits — late or missed visit log, medicines audit, governance meeting record and more — and where a form is inside one of the packs, its page says which.
An assessor works through the five key questions the way an inspector would, then writes up what was found and what to do first.
Scope and price are confirmed in writing before any work starts.
Preparation for CQC’s assessment approach: quality statements, evidence categories and what good evidence looks like in practice.
Our guide to using the five key questions to structure preparation, and the free safeguarding assurance quick guide: 15 areas, each with what to have ready to show.
Registering with the CQC is a project with a checklist, documents and an interview, and since July 2025 homecare applications are returned at the point of receipt if anything is missing. Start with the free checklist; add the plan, the documents or the consultancy as you need them.
The CQC registration readiness checklist: 27 items across legal entity, registered manager, Statement of Purpose, policies, premises, staffing and governance, as a Word document.
The A to Z registration roadmap in the hub: 26 steps from whether you need to register at all to the notifications you owe on the day you are, each marked required, conditional or good practice against its CQC or legal source. With it, 49 documents — seven guides, including how to complete each application form and how to prepare for the fit person interview; fifteen fill-in templates, from the Statement of Purpose to the pre-submission audit; and a 27-policy library written for care in people’s homes rather than adapted from a care home. Plus the 27-point readiness checklist run inside the hub with scoring and evidence, and a 30-minute start-up call.
The Service Foundations Suite includes a Statement of Purpose master, a service user guide, a care service business plan, a registered manager fit-person checklist and declaration, and a certificates and insurance register. For hands-on help with the application and interview, see CQC registration support.
Service Foundations Suite · £197CQC registration supportStarting a care business
Training that ends in evidence: the certificate, the competency sign-off and the supervision record, in one place.
Statutory and mandatory training, the Care Certificate, clinical and specialist courses, and leadership and compliance — delivered live online or at your service.
TrainingStatutory & mandatoryCare CertificateClinical & specialistLeadership & complianceBook training
The Training Matrix and Competency Pack: an editable training matrix and a competency pack to record who is trained, who is competent and when it lapses. The community spot-check observation form used to evidence competence in people’s homes is in the Effective Evidence Suite and the Complete Compliance System.
The hub’s Staff compliance module tracks each person’s DBS, right to work, references, mandatory training percentage, competency sign-off and supervision dates, and its Supervision and appraisal audit module (26 questions) checks the process itself.
The compliance hub is one system with nine hub areas: Dashboard, Audit library, Action tracker, Evidence library, Policy register, Staff compliance, Incidents, Complaints and Governance report. The two monthly plans include all of them and differ by the number of locations; the New provider plan is a one-off registration pack, described on the pricing page.
Audit library: run the modules that apply to your service, score each question and attach evidence. Action tracker: every finding becomes an owned, dated action. Evidence library: files with tags, retention dates and verification status.
Policy register, Staff compliance, Incidents and Complaints keep the records an inspector asks for; the Governance report brings audits, actions, incidents and complaints into one monthly view for the provider.
Compliance Essentials £39 a month · Compliance Professional £69 a month · Compliance Complete £99 a month · New Provider Pack £299 one-off. Group pricing is by quote. A monthly plan can be cancelled at any time and keeps access to the end of the period.
Yes. Audits and spot checks are completed on any device out in the field, and everything syncs back to one place — so a dispersed team doesn't mean scattered evidence.
Yes — spot checks and competency observations are core home‑care audits, feeding straight into action tracking and your evidence pack.
No. Haverton is platform‑independent and sits alongside your existing tools, adding the compliance and evidence layer on top.
Yes — flat pricing built for a single registered manager, with no per‑visit fees.
See the price up front, keep the tools you have, and get spot checks and audits running in minutes.