Built for Supported living
Supported-living governance that protects choice, tenancy and safe care.
Build evidence around the regulated care you provide while keeping housing, support and personal choice clearly understood. Service-specific documents are available for this setting. Current operational audit coverage is stated here. Some specialist content may remain under review and is excluded from the service. Document edition: available. Suitability review: limited — written by Haverton, not yet independently reviewed. Audit coverage: 4 operational audits tagged for this setting, plus the common registration readiness audit (not counted as operational coverage). Customer status: available — book a demonstration.
For supported-living managers, service leads, support coordinators and provider teams.
Typical regulated activity mapping
- Personal care, where personal care is provided
This is a general service-type guide, not a registration determination. The provider must confirm its actual regulated activities, locations and model against current CQC requirements.
The operational reality
Governance must fit the service people actually receive.
Supported living is not a care home in another building. Governance must respect people’s tenancies, autonomy and ordinary lives while ensuring personal care, safeguarding and risk are managed well.
Tenancy and care separation
Keep housing arrangements distinct from the delivery and oversight of regulated personal care.
Choice and capacity
Review consent, decision-making, restrictions and best-interest processes in the context of each person’s life.
Positive risk enablement
Show how staff support independence without ignoring foreseeable harm or emerging concern.
Consistent support
Connect support planning, communication, staffing and learning across dispersed homes and teams.
Audit priorities
- Support plans and personal outcomes
- Mental capacity and consent
- Restrictive practice and positive behaviour support
- Safeguarding and tenancy rights
- Staff consistency and competency
From finding to action
Give every material gap an owner, priority, due date and expected evidence. Keep it visible until a manager verifies that the change is complete and effective.
See audits and actionsEvidence priorities
- Person-led reviews and outcomes
- Capacity and decision records
- Restriction review and reduction
- Housing and care-role clarity
Practical resources
Packs selected for supported living
CQC registration pack
Statement of Purpose prompts, evidence lists, governance setup and provider readiness templates.
View packCore governance pack
Provider oversight, audits, meeting records, quality improvement and compliance calendar forms.
View packIncidents and safeguarding pack
Incident, accident, safeguarding, duty of candour and learning forms.
Supported living outcomes pack
Independence outcomes, positive risk-taking, tenancy boundary and community inclusion tools.
Questions from providers
Before you decide whether it fits
Is supported living regulated in the same way as a care home?
No. The regulated activity normally relates to personal care where it is provided. Providers must consider their exact model and obtain appropriate registration advice.
Can resources be tailored to our terminology?
Haverton resources are designed to be adapted to the provider’s real service. The provider remains responsible for review, approval and implementation.
Your service, your evidence