Built for Extra care housing
Extra-care compliance that keeps housing, personal care and shared risk in view.
Organise the governance evidence for regulated personal care delivered within extra-care and housing-with-care settings. Document edition: not available — current documents use supported-living material. Suitability review: under review. Audit coverage: no operational audits tagged for extra care; the common registration readiness audit only. Customer status: extra care — scoping required.
For extra-care managers, care providers, scheme leads and quality teams.
Typical regulated activity mapping
- Personal care, where personal care is provided
This is a general service-type guide, not a registration determination. The provider must confirm its actual regulated activities, locations and model against current CQC requirements.
The operational reality
Governance must fit the service people actually receive.
Extra-care settings bring together private homes, communal environments, housing responsibilities and care delivery. Strong governance depends on clear boundaries, reliable coordination and evidence about the regulated care element.
Clear responsibilities
Define the care provider’s responsibilities alongside landlord, housing and facilities arrangements.
Responsive care
Review planned care, changes in need, emergency response and communication across the scheme.
Shared environments
Understand communal risks without treating a person’s self-contained home like a care-home bedroom.
Partnership oversight
Evidence how care and housing partners share concerns, actions and escalation appropriately.
Audit priorities
- Care and housing responsibility boundaries
- Personal-care delivery and records
- Emergency and out-of-hours response
- Communal risk and infection controls
- Information sharing and escalation
From finding to action
Give every material gap an owner, priority, due date and expected evidence. Keep it visible until a manager verifies that the change is complete and effective.
See audits and actionsEvidence priorities
- Roles and interface agreements
- Care-delivery quality checks
- Emergency-response learning
- Joint action and escalation records
Practical resources
Packs selected for extra care housing
CQC registration pack
Statement of Purpose prompts, evidence lists, governance setup and provider readiness templates.
View packCore governance pack
Provider oversight, audits, meeting records, quality improvement and compliance calendar forms.
View packIncidents and safeguarding pack
Incident, accident, safeguarding, duty of candour and learning forms.
Supported living outcomes pack
Independence outcomes, positive risk-taking, tenancy boundary and community inclusion tools.
Policies
The policies an extra care housing provider must hold — and how to keep them alive.
CQC does not want a shelf of documents; it wants policies your staff follow and you can prove are current.
Core policy starter set
Eleven of the twelve policies a provider must hold from day one — safeguarding adults, whistleblowing, complaints, medicines, infection prevention and control, safer recruitment, equality and human rights, health and safety, data protection, business continuity and duty of candour — with a register and an adaptation guide. The consent, mental capacity and deprivation of liberty policy is withheld pending specialist legal review and is not included. Included in the New provider plan and downloadable from the hub’s Documents page as soon as the plan is active.
Policy register in the hub
Every policy with its owner, version, approval and review date, so an overdue review shows before an inspector finds it. One of the hub’s modules, in both monthly plans.
Governance documents in the shop
The Well-led Evidence Suite includes a master policy register, a governance framework, a quality assurance framework, a risk register and a governance and audit calendar.
Audits
Audit modules and audit forms for extra care housing.
Run audits in the hub with scoring, evidence and actions, or use editable Word and Excel audit forms from the shop. Both are written by care professionals; neither is endorsed by the CQC.
In the hub today
The hub’s audit library holds 23 audit modules, and every organisation sees all of them, each labelled with the service types it was written for. Five apply to every kind of service — CQC registration readiness (27 questions), Continence and catheter care (28), Mental capacity and deprivation of liberty (30), Nutrition and hydration (30) and Supervision and appraisal (26) — and they are where an extra care housing provider would start. The other eighteen were written for care homes with nursing, and their labels say so.
Audit forms you can buy today
Caring Evidence Suite · £147 — positive risk and independence review, person-centred care audit and involvement record, dignity observation audit and concern record.
Responsive Evidence Suite · £147 — care and support plan audit, outcomes and activities audit, continuity of carers tracker, communication needs register and accessible information audit.
Complete CQC Evidence Suite · £497 — all six core suites, Service Foundations included.
Free to start
The manager’s monthly audit plan: the 22 audits to run every month, grouped by theme, as a Word document you can adapt. Our template library describes the forms behind the audits — late or missed visit log, medicines audit, incident and accident form, supervision record, governance meeting record — and where a form is inside one of the packs, its page says which.
Mock inspection
A mock inspection that works through the five key questions the way an inspector would.
An assessor looks at personal care in people’s own flats, the boundary with the housing provider, and out-of-hours response, then writes up what was found and what to do first.
Book a mock inspection
Scope and price are confirmed in writing before any work starts.
Assessment readiness
Preparation for CQC’s assessment approach: quality statements, evidence categories and what good evidence looks like in practice.
Prepare yourself first
Our guide to using the five key questions to structure preparation, and the free safeguarding assurance quick guide: 15 areas, each with what to have ready to show.
Registration
Registering to provide personal care in extra care housing.
Where personal care is provided, registering with the CQC is a project with a checklist, documents and an interview. Start with the free checklist; add the plan, the documents or the consultancy as you need them.
Start free
The CQC registration readiness checklist: 27 items across legal entity, registered manager, Statement of Purpose, policies, premises, staffing and governance, as a Word document.
New provider plan · £299 one-off
The same 27-point checklist run inside the hub with scoring, evidence and actions; a Statement of Purpose template with a prompt under every required section; the core policy starter set; and a 30-minute start-up call.
Documents and consultancy
The Service Foundations Suite includes a Statement of Purpose master, a service user guide, a care service business plan, a registered manager fit-person checklist and declaration, and a certificates and insurance register. For hands-on help with the application and interview, see CQC registration support.
Training
Training for extra care teams.
Training that ends in evidence: the certificate, the competency sign-off and the supervision record, in one place.
Courses
Statutory and mandatory training, the Care Certificate, clinical and specialist courses, and leadership and compliance — delivered live online or at your service.
Training matrix and competencies
The Training Matrix and Competency Pack: an editable training matrix and a competency pack to record who is trained, who is competent and when it lapses. Mental Capacity Act and DoLS is one of the statutory and mandatory courses.
Staff compliance in the hub
The hub’s Staff compliance module tracks each person’s DBS, right to work, references, mandatory training percentage, competency sign-off and supervision dates, and its Supervision and appraisal audit module (26 questions) checks the process itself.
Hub modules
The hub, for a service where care and housing must each show their own evidence.
The compliance hub is one system with nine hub areas: Dashboard, Audit library, Action tracker, Evidence library, Policy register, Staff compliance, Incidents, Complaints and Governance report. The two monthly plans include all of them and differ by the number of locations; the New provider plan is a one-off registration pack, described on the pricing page.
Audit, act, evidence
Audit library: run the modules that apply to your service, score each question and attach evidence. Action tracker: every finding becomes an owned, dated action. Evidence library: files with tags, retention dates and verification status.
Register, record, govern
Policy register, Staff compliance, Incidents and Complaints keep the records an inspector asks for; the Governance report brings audits, actions, incidents and complaints into one monthly view for the provider.
Plans
Compliance Essentials £39 a month · Compliance Professional £69 a month · Compliance Complete £99 a month · New Provider Pack £299 one-off. Group pricing is by quote. A monthly plan can be cancelled at any time and keeps access to the end of the period.
Questions from providers
Before you decide whether it fits
Does Haverton cover the housing landlord’s compliance?
The Hub focuses on adult social care quality assurance. Housing, property and landlord obligations require their own competent oversight.
What regulated activity usually applies?
Personal care may apply where it is provided. Exact registration depends on the service model and should be checked against current CQC guidance.
Your service, your evidence