Compliance documents, organised by what you run.

Compliance Essentials

£39/month

Audit it. Act on it. Evidence what changed. Core audit library · Action tracker · Policy register, with the core policy set as Word files (any policy withheld pending specialist legal review is not included) · Forms & Documents library: forms, care planning, audit and quality assurance, policy editions for your service type, and survey templates (any document withheld pending specialist review is not included) · Risk assessment template library · Hiring & Conduct template library: interview, conduct and staffing compliance templates. For one service, with the document libraries in your service type’s edition. Billed monthly; cancel any time. Group pricing is by quote: email info@havertoncarehub.co.uk.

A subscription for the services it covers, billed monthly and cancellable at any time from your billing page. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Compliance Professional

£69/month

Run day-to-day governance in one place. All of Essentials · Evidence library · Live risk register · Incident and complaints registers · Governance report, lessons learned and mock inspection. For one service, with the document libraries in your service type’s edition. Billed monthly; cancel any time. Group pricing is by quote: email info@havertoncarehub.co.uk.

A subscription for the services it covers, billed monthly and cancellable at any time from your billing page. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Compliance Complete

£99/month

Keep regulatory decisions, deadlines, evidence and rationale together. Source-linked regulatory rules: see the official source and the date each rule was last checked · Decision audit trail: who decided what, when, why, and what changed afterwards · All of Professional · Workforce records: staffing dashboard, People register and staff documents · Green Plan. For one service, with the document libraries in your service type’s edition. Billed monthly; cancel any time. Group pricing is by quote: email info@havertoncarehub.co.uk.

A subscription for the services it covers, billed monthly and cancellable at any time from your billing page. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Complete Compliance System (Whole Service)

£797

The whole domiciliary care service in one organised system: 150 files, with 55 Word documents and 20 Excel tools and a PDF copy of each, arranged as a Service Foundations and Registration section followed by the five key questions, Safe, Effective, Caring, Responsive and Well-led. Includes the tools written specifically for home care: a Missed and Late Calls Audit and Missed Call Incident Report, Lone Working and Home Environment Risk Assessments, a Medication Support Level Assessment and PRN Protocols Pack, Community Spot Check Observations, a Manager Monthly Governance Report and Provider Oversight Visit Report, and a CQC Evidence Library Specification for a mock inspection, together with the Inspector Summary Templates for each key question, the Outcome Dashboards, and a Domiciliary Outstanding Compliance Guide that explains how it fits together. Opens with a READ ME FIRST.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Care Home Policy Pack

£399

Fifteen editable Word documents: your service type’s own EDITION of the register and all twelve policies (Safeguarding Adults; Whistleblowing and Speaking Up; Complaints, Concerns and Compliments; Medicines Management; and eight more), plus a START HERE guide and the licence. These are not generic templates: section 8 of every policy — "How this policy operates in your service" — is written for a residential care home, covering resident-to-resident safeguarding, money and valuables governance, medication rounds and homely remedies, DoLS as the operating framework, night staffing, premises duties and the incidents a home most often faces. Every policy carries the full statutory core — purpose, legal framework, definitions, policy statement, roles, procedure — and a per-edition register records versions, owners, approvals and review dates: the well-led evidence in one place. Fields to complete are marked in gold. Haverton Care Portal subscribers receive this library within the document libraries their plan includes, alongside the risk assessment, staffing compliance, care planning and audit libraries — buy the pack outright, or subscribe. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Unavailable — pending specialist review. Two policies in the Care Home Policy Pack, 04 Medicines Management and 06 Consent, Mental Capacity and Deprivation of Liberty, are under specialist review. The pack is not on sale until that review is finished.

Nursing Home Policy Pack

£399

Fifteen editable Word documents: your service type’s own EDITION of the register and all twelve policies (Safeguarding Adults; Whistleblowing and Speaking Up; Complaints, Concerns and Compliments; Medicines Management; and eight more), plus a START HERE guide and the licence. These are not generic templates: section 8 of every policy — "How this policy operates in your service" — is written for a nursing home, covering everything in the care home editions plus the clinical layers: controlled drugs with witnessed administration, NMC accountability and PIN governance, clinical harm within safeguarding scope, injectables and enteral routes, and clinical continuity planning. Every policy carries the full statutory core — purpose, legal framework, definitions, policy statement, roles, procedure — and a per-edition register records versions, owners, approvals and review dates: the well-led evidence in one place. Fields to complete are marked in gold. Haverton Care Portal subscribers receive this library within the document libraries their plan includes, alongside the risk assessment, staffing compliance, care planning and audit libraries — buy the pack outright, or subscribe. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Unavailable — pending specialist review. Two policies in the Nursing Home Policy Pack, 04 Medicines Management and 06 Consent, Mental Capacity and Deprivation of Liberty, are under specialist review. The pack is not on sale until that review is finished.

Domiciliary Care Policy Pack

£399

Fourteen editable Word documents: your service type’s own EDITION of the register and eleven of the twelve policies (Safeguarding Adults; Whistleblowing and Speaking Up; Complaints, Concerns and Compliments; Medicines Management; and seven more), plus a START HERE guide and the licence. The edition of 06 Consent, Mental Capacity and Deprivation of Liberty is withheld pending specialist legal review and is not included. These are not generic templates: section 8 of every policy — "How this policy operates in your service" — is written for care delivered in people’s own homes, covering lone workers as the service’s eyes, missed visits treated as possible neglect, MARs that live in the home, support-level discipline, consent re-established at every visit, records on workers’ devices, and the round as the single point of failure. Every policy carries the full statutory core — purpose, legal framework, definitions, policy statement, roles, procedure — and a per-edition register records versions, owners, approvals and review dates: the well-led evidence in one place. Fields to complete are marked in gold. Haverton Care Portal subscribers receive this library within the document libraries their plan includes, alongside the risk assessment, staffing compliance, care planning and audit libraries — buy the pack outright, or subscribe. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Supported Living Policy Pack

£399

Fourteen editable Word documents: your service type’s own EDITION of the register and eleven of the twelve policies (Safeguarding Adults; Whistleblowing and Speaking Up; Complaints, Concerns and Compliments; Medicines Management; and seven more), plus a START HERE guide and the licence. The edition of 06 Consent, Mental Capacity and Deprivation of Liberty is withheld pending specialist legal review and is not included. These are not generic templates: section 8 of every policy — "How this policy operates in your service" — is written for supported living and extra care tenancies, covering exploitation as the dominant safeguarding risk, tenancy rights shaping every response, maximised self-management of medicines, and rights as the service’s core product. Every policy carries the full statutory core — purpose, legal framework, definitions, policy statement, roles, procedure — and a per-edition register records versions, owners, approvals and review dates: the well-led evidence in one place. Fields to complete are marked in gold. Haverton Care Portal subscribers receive this library within the document libraries their plan includes, alongside the risk assessment, staffing compliance, care planning and audit libraries — buy the pack outright, or subscribe. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Policy Starter Pack

£199

Fourteen editable Word documents: twelve of the thirteen core policy documents a care service needs from day one, a START HERE guide, and the licence. The Policy Register and Adaptation Guide controls the set, with owners, issue dates, review dates and approval records, and explains how to make each policy yours. The eleven policies included are Safeguarding Adults; Whistleblowing and Speaking Up; Complaints, Concerns and Compliments; Medicines Management; Infection Prevention and Control; Safer Recruitment and Fit and Proper Persons; Equality, Diversity, Inclusion and Human Rights; Health and Safety; Data Protection, Confidentiality and Records; Business Continuity and Emergency Planning; and Duty of Candour. Every one is on CQC’s registration list or required of every employer. POL-06 Consent, Mental Capacity and Deprivation of Liberty is withheld pending specialist legal review and is not included. The fields to complete are marked in gold; the guide takes you through adapting them in order.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Care Home Risk Assessment Pack

£49

Twenty-one editable Word documents: nineteen risk assessments written for a residential care home, a START HERE guide and the licence. These are not generic templates with an adaptation table bolted on — every assessment is the Care Home Edition, written for how your kind of service actually operates, and each one has a section stating what your service does and does not control. The core twelve cover initial risk screening, falls, moving and handling, medication, nutrition and choking, skin integrity, infection prevention, fire safety and personal evacuation, behaviour support and positive risk, safeguarding, staff safety and lone working, and business continuity, controlled by the RCH-00 register. Six premises assessments cover the building you control: premises and environment, hot water and scalding, kitchen and food safety, laundry and COSHH, legionella and water safety, and equipment, hoists and bedrails. Each template pairs what to consider with the controls commonly expected, a risk scoring guide, an action plan and a review log. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Nursing Home Risk Assessment Pack

£49

Twenty-three editable Word documents: twenty-one risk assessments written for a nursing home, a START HERE guide and the licence. These are not generic templates with an adaptation table bolted on — every assessment is the Nursing Home Edition, written for how your kind of service actually operates, and each one has a section stating what your service does and does not control. The clinical additions are written into the body rather than left for you to infer: neurological observations after an unwitnessed fall, the anticoagulant head-injury pathway, the controlled drugs register and weekly balance checks, enteral feeding regimes, wound categorisation and pressure ulcer notification, and the first ten minutes after a sharps injury. The core twelve are controlled by the RNH-00 register; six premises assessments cover the building; two clinical assessments cover clinical procedures (catheters, PEG, oxygen, injections, wounds, tracheostomy) and sharps, blood-borne virus and clinical waste. Each template pairs what to consider with the controls commonly expected, a risk scoring guide, an action plan and a review log. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Domiciliary Care Risk Assessment Pack

£49

Twenty editable Word documents: eighteen risk assessments written for a domiciliary care service, a START HERE guide and the licence. These are not generic templates with an adaptation table bolted on — every assessment is the Domiciliary Care Edition, written for how your kind of service actually operates, and each one has a section stating what your service does and does not control. They are built around the fact that the service controls the visit and not the day: the fire assessment says plainly that the provider does not own the fire risk assessment for someone's home and makes the job notice, advise, refer and record; the falls assessment turns on where the walking aid and the phone are left when the worker goes; the medicines assessment holds the line between prompting, assisting and administering. The core twelve are controlled by the RDC-00 register, and five domiciliary assessments cover the home environment, lone working in the community, key safes and home access, missed and late calls, and no response at the door. Each template pairs what to consider with the controls commonly expected, a risk scoring guide, an action plan and a review log. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Supported Living Risk Assessment Pack

£49

Eighteen editable Word documents: sixteen risk assessments written for a supported living or extra care service, a START HERE guide and the licence. These are not generic templates with an adaptation table bolted on — every assessment is the Supported Living Edition, written for how your kind of service actually operates, and each one has a section stating what your service does and does not control. They are written for a setting where the person is a tenant in their own home: the behaviour assessment states that there is no DoLS route there, and names the small restrictions that hide in supported living — holding the front door key, controlling the fridge, deciding bedtimes — as practices that need legal authority or must stop. The core twelve are controlled by the RSL-00 register, and three supported living assessments cover tenancy and household, community access and travel, and finances and financial exploitation including mate crime and cuckooing. Each template pairs what to consider with the controls commonly expected, a risk scoring guide, an action plan and a review log. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Care Home Care Planning Pack

£49

Fourteen editable Word documents: twelve care planning and daily notes templates for a residential care home, a START HERE guide and the licence. The person-centred core runs from the initial needs assessment through consent, capacity and best interests, the care and support plan written to be followed by any competent member of staff, the About Me one-page profile, reviews that read the daily notes, the daily notes standard itself, handover, and end of life planning. The care home set adds the admission checklist with a first-72-hours plan, the monitoring charts pack with start-and-stop discipline, and the hospital transfer pack kept ready for every resident. Every template follows the chain an inspector follows — assessment, consent, plan, notes, review — with fields to complete marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Nursing Home Care Planning Pack

£49

Fifteen editable Word documents: thirteen care planning and clinical record templates for a nursing home, a START HERE guide and the licence. The person-centred core runs from assessment through consent and capacity, the care plan, the About Me profile, reviews, daily notes standards, handover and end of life planning. The nursing set adds the admission checklist and first-72-hours plan, the monitoring charts pack, the hospital transfer pack, and the clinical monitoring and escalation charts — NEWS2 observations with the action column built in, wound assessment records and catheter and device records. Every template follows the chain an inspector follows — assessment, consent, plan, notes, review — with fields to complete marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Domiciliary Care Planning Pack

£49

Thirteen editable Word documents: eleven care planning and daily notes templates for a domiciliary care service, a START HERE guide and the licence. The person-centred core runs from the initial needs assessment through consent, capacity and best interests, the care and support plan, the About Me one-page profile, reviews that read the visit logs, the daily notes standard, handover and end of life planning. The domiciliary set adds the home care visit plan and task schedule — every visit specified with the person's preferences and a leave-safe checklist — and the visit record and daily log that lives in the person's home, with actual times that match call monitoring. Every template follows the chain an inspector follows — assessment, consent, plan, notes, review — with fields to complete marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Supported Living Care Planning Pack

£49

Thirteen editable Word documents: eleven support planning and notes templates for a supported living or extra care service, a START HERE guide and the licence. The person-centred core runs from assessment through consent, capacity and best interests, the support plan, the About Me profile, reviews, notes standards, handover and end of life planning. The supported living set adds the outcome-focused support plan and goals tracker — support planned around the person's own goals with graded independence per skill — and support session notes that record progress and safety exceptions without turning a person's home life into a surveillance record. Every template follows the chain an inspector follows — assessment, consent, plan, notes, review — with fields to complete marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Care Home Audit and QA Pack

£49

Seventeen editable Word documents: fifteen audit and quality assurance templates for a residential care home, a START HERE guide and the licence. The core QA system gives you the annual audit programme, the single quality action tracker, the governance meeting agenda and minutes, and the monthly KPI dashboard, then the audits themselves: care records, medication, incident and accident analysis, complaints and feedback, infection prevention, the health and safety walk-round, a twice-yearly mock inspection self-assessment against the five key questions, and surveys with a you-said-we-did record. The care home set adds the mealtime and dignity observation audit and the unannounced night audit. The system's rule is honesty: findings land in the single action tracker with owners, dates and evidence of closure. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Nursing Home Audit and QA Pack

£49

Eighteen editable Word documents: sixteen audit and quality assurance templates for a nursing home, a START HERE guide and the licence. The core QA system gives you the annual audit programme, the single quality action tracker, the governance meeting, and the monthly KPI dashboard, then the audits: care records, medication, incident analysis, complaints, infection prevention, the walk-round, the mock inspection self-assessment and surveys. The nursing set adds the mealtime and dignity observation audit, the unannounced night audit, and the clinical audit pack — wounds and pressure care, catheters and devices, NEWS2 escalation checked action by action, and controlled drugs. The system's rule is honesty: findings land in the single action tracker with owners, dates and evidence of closure. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Domiciliary Audit and QA Pack

£49

Seventeen editable Word documents: fifteen audit and quality assurance templates for a domiciliary care service, a START HERE guide and the licence. The core QA system gives you the annual audit programme, the single quality action tracker, the governance meeting, and the monthly KPI dashboard, then the audits: care records, medication systems, incident analysis, complaints and feedback, infection prevention, health and safety, the mock inspection self-assessment and surveys. The domiciliary set adds the visit delivery and call monitoring audit — missed, late and shortened visits read honestly against the roster, the same figures the PIR asks for — and the medication-in-the-home audit done during accompanied visits. The system's rule is honesty: findings land in the single action tracker with owners, dates and evidence of closure. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Supported Living Audit and QA Pack

£49

Seventeen editable Word documents: fifteen audit and quality assurance templates for a supported living or extra care service, a START HERE guide and the licence. The core QA system gives you the annual audit programme, the single quality action tracker, the governance meeting, and the monthly KPI dashboard, then the audits: support records, medication, incident analysis, complaints and feedback, infection prevention, health and safety, the mock inspection self-assessment and surveys. The supported living set adds the outcomes and goals audit — is support building the life the person asked for, with independence increasing and restrictions reducing — and the tenancy safety and household QA check done with the tenant in their own home. The system's rule is honesty: findings land in the single action tracker with owners, dates and evidence of closure. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Care Home Operational Forms Pack

£49

Thirty-one editable Word documents: twenty-nine operational forms written for a residential care home, a START HERE guide and the licence. The five sets are the records a home actually runs on — fridge, freezer and cooking temperature logs, the daily menu and choice sheet, the dietary needs and allergen chart, the kitchen cleaning schedule and monthly kitchen audit; daily, weekly and deep cleaning diaries, bathroom checks, the room and environment check and the monthly electrical appliance inspection; life story profile, activity plan, daily engagement record and review; consent to care, mental capacity assessment, best-interests decision, information sharing, photographs and the advance decisions and DNACPR record; and the manager’s daily walk-round, the unannounced night audit and the senior’s end-of-shift checks. Every form carries its purpose, how to use it, the recording grid or audit list, an actions block and a checked-by block. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Nursing Home Operational Forms Pack

£49

Thirty-one editable Word documents: twenty-nine operational forms written for a nursing home, a START HERE guide and the licence. Kitchen and food safety records including the cooking, cooling and reheating log, the daily menu sheet, the allergen and IDDSI chart, the food and fluid intake chart and the monthly kitchen audit; housekeeping diaries, deep clean records, bathroom and room checks and the electrical appliance inspection; the activity and wellbeing set; the consent and capacity set including the advance decisions, LPA and DNACPR record; and the manager’s daily walk-round, the unannounced night audit and the nurse in charge’s end-of-shift checks. Every form carries its purpose, how to use it, the recording grid or audit list, an actions block and a checked-by block. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Domiciliary Care Operational Forms Pack

£49

Thirty-one editable Word documents: twenty-nine operational forms written for a domiciliary care service, a START HERE guide and the licence. Not care-home forms with the word “home” changed — these are built for a service that controls the visit and not the day: the food safety check in the person’s own home, the meal preparation record, the weekly meal plan and shopping list, the domestic tasks record, home environment and electrical safety observations that end in a referral rather than an inspection, wellbeing observations at visits, the full consent and capacity set, and the coordinator’s daily service check, the evening and weekend spot check and the worker’s end-of-round checks. Every form carries its purpose, how to use it, the recording grid or audit list, an actions block and a checked-by block. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Supported Living Operational Forms Pack

£49

Thirty-one editable Word documents: twenty-nine operational forms written for a supported living or extra care service, a START HERE guide and the licence. Written for tenants supported in their own homes, so every record measures support given and independence gained: the food hygiene support record, supported cooking record and meal planning with the person, the household support record and tasks plan, the home and tenancy check and the hazard and repair report that is chased with the landlord, the community life and goals plan, the full consent and capacity set with the restriction and Court of Protection points made plainly, and the manager’s daily service check, the night and weekend spot check and shift handover checks. Every form carries its purpose, how to use it, the recording grid or audit list, an actions block and a checked-by block. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Care Home Interview and Conduct Pack

£49

Structured, scored interview questionnaires for every role a residential care home hires — Registered Manager, Deputy Manager, Senior Care Assistant, Care Assistant, Head of Housekeeping, Housekeeping Assistant, Chef, Assistant Chef, Kitchen Assistant, Activity Coordinator and Activity Assistant — plus a complete conduct and disciplinary set. Each role gets two forms: a master questionnaire for panel interviews (0-4 scoring with good-answer indicators for every question, a recruitment-compliance note on what may not be asked, a safer recruitment and conditional offer checklist, a score summary and a panel decision record) and a short simple form for first interviews and bank recruitment (pre-interview checks, core questions scored 0-3, decision block). The seven DC documents run a fair, ACAS-aligned disciplinary process end to end — procedure guide, investigation plan and report, suspension letter with its necessity risk assessment, hearing invitation and record, all four outcome letters and the appeal stage — with the care-sector duties (safeguarding referrals, CQC notification and the legal DBS referral duty) built in where they belong. A START HERE guide explains master-versus-simple, fair use and the contents. Every document is an editable Word file with clearly marked fields for your service details.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Nursing Home Interview and Conduct Pack

£49

Structured, scored interview questionnaires for every role a nursing home hires — Registered Manager, Deputy Manager, Registered Nurse, Senior Care Assistant, Care Assistant, Head of Housekeeping, Housekeeping Assistant, Chef, Assistant Chef, Kitchen Assistant, Activity Coordinator and Activity Assistant — plus a complete conduct and disciplinary set. Each role gets two forms: a master questionnaire for panel interviews (0-4 scoring with good-answer indicators for every question, a recruitment-compliance note on what may not be asked, a safer recruitment and conditional offer checklist, a score summary and a panel decision record) and a short simple form for first interviews and bank recruitment (pre-interview checks, core questions scored 0-3, decision block). The seven DC documents run a fair, ACAS-aligned disciplinary process end to end — procedure guide, investigation plan and report, suspension letter with its necessity risk assessment, hearing invitation and record, all four outcome letters and the appeal stage — with the care-sector duties (safeguarding referrals, CQC notification and the legal DBS referral duty) built in where they belong. A START HERE guide explains master-versus-simple, fair use and the contents. Every document is an editable Word file with clearly marked fields for your service details.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Home Care Interview and Conduct Pack

£49

Structured, scored interview questionnaires for every role a domiciliary care service hires — Registered Manager, Deputy Manager, Senior Care Assistant and Care Assistant — plus a complete conduct and disciplinary set. Each role gets two forms: a master questionnaire for panel interviews (0-4 scoring with good-answer indicators for every question, a recruitment-compliance note on what may not be asked, a safer recruitment and conditional offer checklist, a score summary and a panel decision record) and a short simple form for first interviews and bank recruitment (pre-interview checks, core questions scored 0-3, decision block). The seven DC documents run a fair, ACAS-aligned disciplinary process end to end — procedure guide, investigation plan and report, suspension letter with its necessity risk assessment, hearing invitation and record, all four outcome letters and the appeal stage — with the care-sector duties (safeguarding referrals, CQC notification and the legal DBS referral duty) built in where they belong. A START HERE guide explains master-versus-simple, fair use and the contents. Every document is an editable Word file with clearly marked fields for your service details.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Supported Living Interview and Conduct Pack

£49

Structured, scored interview questionnaires for every role a supported living or extra care service hires — Registered Manager, Deputy Manager, Senior Care Assistant, Care Assistant, Activity Coordinator and Activity Assistant — plus a complete conduct and disciplinary set. Each role gets two forms: a master questionnaire for panel interviews (0-4 scoring with good-answer indicators for every question, a recruitment-compliance note on what may not be asked, a safer recruitment and conditional offer checklist, a score summary and a panel decision record) and a short simple form for first interviews and bank recruitment (pre-interview checks, core questions scored 0-3, decision block). The seven DC documents run a fair, ACAS-aligned disciplinary process end to end — procedure guide, investigation plan and report, suspension letter with its necessity risk assessment, hearing invitation and record, all four outcome letters and the appeal stage — with the care-sector duties (safeguarding referrals, CQC notification and the legal DBS referral duty) built in where they belong. A START HERE guide explains master-versus-simple, fair use and the contents. Every document is an editable Word file with clearly marked fields for your service details.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Staffing Compliance Pack

£49

Twenty-one editable Word documents covering the whole staffing life-cycle for any adult social care service, a START HERE guide and the licence. Safer recruitment and DBS: the Regulation 19 and Schedule 3 per-candidate checklist, DBS disclosure decision, pending-checks controlled start, overseas and sponsored worker checks, reference request and verification forms, a values-based interview record and a staff file audit tool. Induction and probation: induction checklist with the Care Certificate’s fifteen standards, question-led supervision forms for weeks one to four, and the end of probation review with a new-starter survey. Supervision and appraisal: an effective supervision guide, the one-to-one record, a night and lone worker questionnaire, an observation and spot check record, two-part annual appraisal forms, a per-person annual planner and a whole-team tracker. Plus the annual fitness and conduct declaration, all controlled by the ST-00 register. Fields to complete are marked in gold. Not CQC-approved; no assessment outcome is guaranteed.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Training Matrix and Competency Pack

£97

Two working tools rather than a folder of forms: a Training Matrix in Excel that gives you one view of who is trained in what, when it expires and what is due, and a Competency Pack in Word with assessment and sign-off records that turn a completed course into observed, evidenced competence. Each is also supplied as a PDF. Written for care services of any type and ready to populate with your own staff list.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Caring Evidence Suite

£147

The largest suite, because Caring is the hardest key question to evidence: 46 files across 14 areas, 30 in Word and 16 in Excel. A Dignity Observation Audit and Dignity Concern Record, the observation-based evidence inspectors look for and rarely find; Person Centred Care with a Personal Profile, Care Involvement Record and Person Centred Care Audit; Equality, Diversity and Inclusion with an audit, an Inclusive Service Review and a Reasonable Adjustment Record; Communication and Accessible Information with a Communication Needs Register, Accessible Information Audit and Communication Passport; Independence, Choice and Control with a Positive Risk and Independence Review; End of Life Care with an Advance Planning and Coordination Review and audit; Compliments Register and Staff Recognition and Learning Record; Service User and Family Feedback with Accessible Surveys, Trackers and You Said We Did; Advocacy with a Register, Referral Form and Involvement Record; a Workforce Wellbeing Tracker; a Caring Outcome Dashboard; and an Outstanding Caring Practice Guide with a Caring Innovation Log.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Domiciliary Responsive Pack

£97

Built for home care, not adapted from a care home: 9 areas with 12 Word documents and 2 Excel tools, plus a PDF copy of each document and a START HERE guide. An Initial Needs Assessment written for domiciliary services; a Care Review Record; a Complaint Investigation Form and Complaints Log; an early-resolution Concern Record; a Care and Support Plan Audit; a Missed Call Incident Report and a Missed and Late Calls Audit, so every miss is treated as an incident and the pattern is visible; a Hospital Admission Transfer Form and Hospital Discharge Checklist; and an Outcome Story Template with an Outcomes and Goals Tracker. The Missed Call and Hospital Transition documents are the ones generic packs never include.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Effective Evidence Suite

£147

Assessment through to outcomes for the Effective key question: 22 files across 9 areas, 15 in Word and 7 in Excel. Assessing Needs with an Initial Needs Assessment and a Dependency and Safe Staffing Tool; Evidence Based Care with a Pressure Ulcer and Wound Audit, a Wound Assessment Chart and an Audit Analysis and Action Plan; Working Together with a Professional Contacts and Referrals Log; Healthier Lives with a Nutrition and Hydration Audit; Consent and Mental Capacity with an MCA and Consent Record and a DoLS Log Tracker; Training, Competency and Supervision with a Training Matrix, a Competency Pack and a Community Spot Check Observation; an Effective Outcome Dashboard; and an Outstanding Effective Practice Guide. Built for services with clinical needs.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Responsive Evidence Suite

£147

The Responsive key question in 35 files across 11 areas, 24 in Word and 11 in Excel. Person Centred Care and Activities with an Activities and Engagement Audit and a Care and Support Plan Audit; Care Provision and Continuity with a Continuity of Carers Tracker; Accessible Information with a Communication Needs Register, Audit and Communication Passport; Complaints, Feedback and Involvement with a Complaint Investigation Form, Complaints Log, Concern Record, Service User Feedback Tracker and You Said We Did; Equity in Access with a log that records every referral decision, and Equity in Experience and Outcomes with an Equity in Outcomes Review and a Reasonable Adjustment Record; Admissions, Transfers and Discharge with a Hospital Admission Transfer Form, Hospital Discharge Checklist and Transitions Log; Planning for the Future with an Advance Planning and Coordination Review and an End of Life Care Audit; a Responsive Outcome Dashboard; and an Outstanding Responsive Practice Guide with an Outcome Story Template and an Outcomes and Goals Tracker.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Safe Evidence Suite

£147

The complete Safe key question in 29 files across 12 areas, 18 in Word and 11 in Excel. Learning Culture with a Duty of Candour Record and a Falls and Incident Audit; Safe Systems and Transitions with a Hospital Admission Transfer Form, Hospital Discharge Checklist and Transitions Log; Safeguarding Log Analysis and Lessons Learnt; Risk and Restrictive Practice with a DoLS Log Tracker and a Risk Register and Restrictive Practice Register; Safe Environments and Equipment with an Environment, Fire, Health and Safety Audit and a Certificates, Insurance and Compliance Register; Safe Staffing with a Dependency and Safe Staffing Tool and a Recruitment and DBS Tracker; an Infection Prevention and Control Audit; Medicines Optimisation with Daily, Weekly and Monthly Medication Audits, a MAR Chart and a Medication Profile; a Business Continuity and Emergency Plan; a Safe Outcome Dashboard; and an Outstanding Safe Practice Guide. Audits score themselves and turn findings into tracked actions.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Well-led Evidence Suite

£147

The governance engine of a well-run service: 29 files across 16 areas, 19 in Word and 10 in Excel. A Governance Framework, the Manager Monthly Governance Report and a Provider Oversight Visit Report; a Quality Assurance Framework and Risk Register; a Governance and Audit Calendar; a Well-led KPI Dashboard; a Master Policy Register; Staff Meeting Agenda and Minutes with a Staff Survey; a Service User Meeting Record; Flash Meeting and Heads of Department Meeting forms; a Business Development Plan; a Master Action Plan that tracks every action from every source to closure; a CQC Evidence Library Specification, Inspector Summary Template and Master Evidence Index; a Quality Improvement Log, Quality Improvement Project Record and You Said We Did; a Leadership and Culture Pack with the RM and NI Fit Person Evidence Checklist and Declaration; a Duty of Candour Record and Register; a CQC Statutory Notification Log; and a Contracts and Partnerships Register.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Service Foundations Suite

£197

The registration and legal backbone of a care service: 21 files across 16 areas, 18 in Word and 3 in Excel. A Statement of Purpose Master, a plain-English Service User Guide, a Care Service Business Plan, the RM and NI Fit Person Evidence Checklist and Declaration, a CQC Registration Certificate and Conditions Record, a Registration, Certificates, Insurance and Leadership Evidence Pack, Insurance Policy Records for Employers’ Liability, Public Liability and Professional Indemnity with a Folder Index and a Certificates, Insurance and Compliance Register, an ICO Registration Record, a GDPR and Data Protection Pack, a Master Policy Register, a Quality Assurance Framework and a Business Continuity and Emergency Plan. Opens with a START HERE guide that lists every file. If you are registering with CQC, this is where to begin.

Licensed for use within one registered service. Not approved or endorsed by the Care Quality Commission and cannot guarantee any inspection outcome. © Haverton Care Limited.

Home Care Professional Guidance and Email Pack

£49

250 ready-to-adapt Word email templates for Domiciliary Care managers: ten for each of 25 situations, covering Enquiries, Care Start, Care Plans and Care Updates, Visits and Access, Safeguarding, Incidents and Duty of Candour, Medication, Clinical matters, Capacity and Rights, Complaints, Recruitment, Staff HR, Discipline, Training, Rota and Staffing, Commissioners, CQC and Regulatory contact, Data Protection, Quality Audits, Safety and Lone Working, Infection, Finance and Contracts, Business Continuity and General correspondence. A Master Guidance folder holds the Master Email Index and Folder Map, five Master Email Library volumes, a Master Guidance and Governance note and a Professional Email Signature, and an Email Governance Monitor workbook records what was sent, to whom and when.

Templates support professional communication but do not replace legal, HR, clinical, safeguarding, data protection or regulatory advice. Review and adapt every email before use.

Professional Nursing Home Manager Email Library

£49

250 ready-to-adapt Word email templates for Nursing Home managers: ten for each of 25 categories, from Resident Enquiries and Admissions and Communication with Relatives and Representatives, through Complaints and Concerns, Safeguarding, Incidents, Accidents and Duty of Candour, Care Planning and Clinical Governance, Staff Recruitment, Staff Management and Human Resources, Staff Conduct and Disciplinary Matters, Training and Competency, Rota, Staffing and Agency Workers, Commissioners, Local Authorities and Funding Teams, CQC and Regulatory Communication, Professionals and Multidisciplinary Teams, Suppliers and Contractors, Maintenance, Health and Safety, Infection Prevention and Outbreaks, Finance and Fees, Data Protection and Confidentiality, Meetings and Governance, Audits and Quality Improvement, Residents’ Rights, Choices and Activities, End of Life Care and Bereavement, Emergency and Business Continuity, to General Professional Emails. The Master Guidance folder holds the Master Complete Email Library, a Master Email Index and Folder Map, a Master Guidance and Governance note, a Professional Email Signature Template and a Guidance, Regulations Reference and Monitor workbook.

Templates support professional communication but do not replace legal, HR, clinical, safeguarding, data protection or regulatory advice. Review and adapt every email before use.

Residential Care Home Professional Email Pack

£49

250 ready-to-adapt Word email templates for Residential Care Home managers: ten for each of 25 situations you actually deal with, from Admissions, Assessment, Care Plans and Resident Updates through Personal Care, Safeguarding, Incidents and Duty of Candour, Medicines, Health Referrals, MCA, DoLS and Rights, Complaints and Visiting, Recruitment, Staff HR, Discipline, Training, Rota and Agency cover, Commissioners, CQC and Regulatory contact, Data and Records, Audits and Governance, Premises Safety, Infection, Wellbeing, End of Life and Emergencies, to Finance and General correspondence. A Master Guidance folder holds the Master Email Index and Folder Map, five Master Email Library volumes, a Master Guidance and Governance note and a Professional Email Signature, and an Email Governance Monitor workbook records what was sent, to whom and when. Fill in the marked fields and send.

Templates support professional communication but do not replace legal, HR, clinical, safeguarding, data protection or regulatory advice. Review and adapt every email before use.

Supported Living Professional Email Pack

£49

250 ready-to-adapt Word email templates written for Supported Living, not relabelled from a care home: ten for each of 25 situations, covering Enquiries, Assessment and Move-In, Tenancy Rights, Support Plans, Person Updates, Choice and Community, Capacity and Consent, Positive Behaviour Support and Restrictions, Safeguarding, Incidents and Duty of Candour, Medication, Clinical Referrals, Complaints and Advocacy, Recruitment, Staff HR, Discipline, Training, Rota and Staffing, Commissioners, Housing Liaison, CQC and Regulatory contact, Data Protection, Quality Audits, Safety and Continuity, and Finance. A Master Guidance folder holds the Master Email Index and Folder Map, five Master Email Library volumes, a Master Guidance and Governance note and a Professional Email Signature, and an Email Governance Monitor workbook records what was sent, to whom and when.

Templates support professional communication but do not replace legal, HR, clinical, safeguarding, data protection or regulatory advice. Review and adapt every email before use.